Answers to the citizens should be exhaustive. Such an opinion on the basis of a straight line on February 14, First Deputy Chairman of the Vitebsk Regional Executive Committee Gennady Grebnev.

According to Gennady Grebnev, only a few of the dozens of calls require the intervention of regional or national service, the majority - are current issues. "One gets the impression that the local population of these issues are explained not entirely correct. People say that appealed to the local authorities, there is an appeal is considered, but it is clear, comprehensive answer is not received, are not clear," - said the first deputy chairman.

He believes that in the written replies to the citizens should be links to specific articles or items of normative documents. "The problem is specific and it requires the same answer, not general phrases," - says Gennady Grebnev. In addition, in the preparation of the responses must take into account the age of the recipient. For example, if a young person, it is sufficient to specify an Internet portal, where you can familiarize yourself with the relevant legal act, if the addressee elderly, it is not superfluous to attach to answer an excerpt from the article.

"On the issues raised straight lines are the same, which means that it is necessary to activate the work of local governments baseline. The challenge will be delivered to all services, including ideological management in order to comment on problematic topics widely in the media," - said Gennady Grebnev. He added that more attention should be paid to executive committees announcing straight lines - information about their conduct and phone number should be on the site and on television.

February 14 on a straight line Vitebsk Regional Executive Committee received 40 calls and questions were asked for another dozen more. Basically called the inhabitants of Vitebsk, were handling of Novopolotsk, Orsha, Polotsk, Borough, Rosson. During straight line clarified, as well as instructions on a timely response. All questions taken under control.

BelTA